Ghaya Grand Hotel, an acclaimed five star hotel, in close proximity to golf courses, tourist attractions and Me’aisem City Centre mall, has won multiple awards at the prestigious Middle East Hospitality Excellence Awards, for Hospitality professionals in GCC and North Africa.
Mr. Olwin Desouza, General Manager; Mr Hany Radwan, Human Resources Director and Mr. Abhishek Wagulde, Food and Beverage Director, attended the awards night at a glittering ceremony held in Dubai on 28 November 2018.
The top award received, for the ‘Hotel of the Year’ (Hotel Apartments) category, is testament to the popularity of Ghaya Grand Hotel, with both local and international guests. Having attained top five ranking on TripAdvisor, out of 593 hotels in Dubai, this new accolade recognizes how Ghaya Grand Hotel has experienced outstanding growth and recognizes the commitment to excellence, which the Ghaya Grand Hotel has demonstrated over the years.
The ‘Inspiring Leader of the Year’ award was presented to the General Manager of Ghaya Grand Hotel, Mr. Olwin Desouza, who stated: ‘This award is a recognition of the hotel’s continued endeavor to improve products and services. It is a very proud moment for me and the entire team to receive the hospitality industries most prestigious and exclusive award in appreciation of the remarkable facilities and service excellence we continue to offer to our guests. It is a delight to be reassured that hospitality professionals from across the world show confidence in our products and services.”
He added, “The award will continue to inspire us to elevate the levels of service excellence and set a new benchmark, especially with growing numbers of discerning travelers around the globe, seeking impeccable value service, with the highest quality.”
Ghaya Grand Hotel also won the ‘Human Resources and Training Professional of the Year 2018’, awarded to Mr. Hany Radwan, Human Resources Director; in recognition for the superb guest feedback received for Ghaya Grand Hotel staff, who are well trained to ensure an exceptional experience, for each and every guest.